We lost one pallet. We saved the rest.
“You called the customers before they called you,” he said. “All of them. Told them about the delay before they even noticed.”
“Yeah.”
“Why?”
“Because it’s worse to find out from your own empty shelves,” I said. “People get angrier when they think you’re hiding something.”
“Good,” he said. That was all he said. I knew Marcus, good was practically a standing ovation.
It was in the conference room, which was really just the break room with the coffee maker unplugged. Sheldon sat at the head of the table. Marcus sat next to him. Our accountant, a serious woman named Mrs. Oduya who never smiled, sat at the end with a legal pad. ChooseFurniture
They asked me questions for two hours. Real ones. Hard ones. How I’d handle a budget shortfall. How I’d fire someone who was stealing. How I’d keep good employees from quitting. What I’d do in my first week. My first month. My first year.
